Omnichannel is what consumers expect from retail: the skilful interlinking of different media and content, from tablets to selling space.
Omnichannel provides optimum sales support by specifically coordinating several channels, mostly digital, ranging from apps to conversations. The channels complement each other and can be used simultaneously, be it for product searches, advice or purchases.
As a full-service provider we are the ideal omnichannel partner for your retail space. We offer many years of experience, technical expertise, marketing knowledge, competent customer care and a knack for design.
Digital sales advice provides your sales team with targeted, customer-oriented support. It is possible on both a stationary and mobile basis.
Live support gives your on-site advisory team access to all the product details, videos and images for them to use in discussions with customers.
During customer discussions your advisory team will be shown similar, other relevant or complementary products that they can also suggest.
The interface to the goods management system enables your advisory team to order products from the warehouse or another branch at the touch of a button.